Archived Events
Problems with TUNI Moodle on 4.12. at 4 pm
Resolved
4.12.2020 15:55 - 4.12.2020 16:30
Resolution
Configuration error from the service provider.
Issue
TUNI Moodle has had short service breaks and showed errors
“Poikkeus – Failed to connect (try 5 out of 5) to redis, error: Failed to AUTH connection”
Service provider is investigating the issue.
Effect
Common Services
Type
Incident
Problems accessing files within Teams
Resolved
1.12.2020 13:00 - 4.12.2020 15:00
Issue
Some users may be unable to access files within Microsoft Teams.
Users will see the error : “We are setting up your file directory.”
Users may be able to mitigate this problem by signing out and then back into Microsoft Teams or opening files directly from SharePoint Online wherever possible.
The issue is under investigation.
Effect
Common Services
Type
Incident
Improvements to Panopto service – transfer to the new environment on 3-4 December
Notice
3.12.2020 10:00 - 4.12.2020 10:00
Issue
In order to improve the reliability of the Panopto service, we will transfer the service to a new environment starting from 10 am on Thursday December 3rd. The new Panopto environment will be available on Friday December 4th at 10 am at: https://tuni.fi/panopto. The service is available throughout the transfer.
During the transfer from Thu Dec 3rd at 10am to Fri Dec 4th at 10am
During the transfer, there will be no service interruption for users. It is possible to watch Panopto videos throughout the transfer.
However, teachers should avoid adding new video recordings and editing your old recordings during the transfer, as they will be delayed in moving to the new environment.
After the transfer starting from Fri Dec 4th at 10am
The link of the Panopto service changes. Nevertheless, the old video links will work in both Moodle and outside Moodle.
For staff TUNI computers, the Panopto recording program is automatically updated after the transfer, and the update does not require any action from you.
If you are using the Panopto recording program on non-TUNI computers, you must start the program from the Panopto web interface according to the following instructions to update the address of the new server in the program settings:
- Log in with the browser to https://tuni.fi/panopto
- Open My folder
- Select Record a new session > Launch Panopto from the Create menu to start Panopto
- Upgrade the software when prompted
If you’re using the Panopto mobile app, here’s how to get a new Panopto environment in use:
- Log out of the Panopto mobile application
- Select Change site and then enter your TUNI email address in the field that opens
Effect
Common Services
Type
Information
Breaks in network connections in Rakennustalo (Hervanta) on 1-3 Dec
Completed
1.12.2020 07:00 - 3.12.2020 11:00
Issue
Disruptions in Rakennustalo’s network connections in Hervanta on 1-3 December from 07.00 to 11.00.
We apologize for the inconvenience caused.
Location
Hervanta Campus
Effect
Common Services
Type
Maintenance
Maintenance break in intranet, main site and content machine on Thu 3 December at 7.30 – 9.00
Completed
3.12.2020 07:30 - 3.12.2020 09:00
Issue
Intranet (intra.tuni.fi), public main site (www.tuni.fi) and Content machine will be under maintenance on Thursday 3 December. Due to the maintenance, short breaks might occur between 7.30 and 9.00.
We apologise for the inconvenience caused by the maintenance.
For more information, please contact: intranet@tuni.fi
Effect
Common Services
Type
Maintenance