Resolution

Issue was resolved and Zoom service is now restored.

Issue

Starting new Zoom meetings does not work. Please use Microsoft Teams until this problem is fixed.

See: NORDUnet Status

Effect

Common Services

Type

Incident

Issue

Special points to consider

TUNI Moodle service break at 20.00-22.00. Remember to submit your work in Moodle before 20.00.

An update to the firewall system can cause slowness and short interruptions to network connections from 20.00 forward .

During the maintenance evening breaks will occur in the following packaged services of the higher education community:

• Services requiring a Haka login
• Single Sign On system
• Moodle learning environments
• Electronic services of the staff and students
• Changing the password, activating a new user account
• Websites, blogs and the intranet
• Networks, including wireless networks
• Printing and scanning
• Workstations and home directories

We apologise the inconvenience caused by the maintenance.

All the planned maintenance evenings in 2024

Effect

Common Services

Type

Maintenance

Issue

Service provider will make security and other updates to Moodle during the maintenance evening.

Effect

Common Services

Type

Maintenance

Issue

Some users may have noticed that Outlook was consuming higher-than-normal system resources, affecting all Outlook connection methods, including the desktop client and Outlook on the web.

Resolution steps

This issue has been resolved. However, affected users may need to take specific actions to apply the changes:

• Outlook Client and App users: Please restart the Outlook client or app. Desktop users may need to restart twice due to caching.
• Outlook on the Web users: Refresh your session. If issues persist, clear your browser cache and refresh the session again.

Effect

Common Services

Type

Incident

Issue

During the service break Service Channel helpdesk.tuni.fi/ and Efecte Service Management System will be out of use.

Slower than normal performance may be experienced one hour before the service break due to data backup.

We apologise for the inconvenience.

Effect

Common Services

Type

Maintenance