Resolution

Joining Zoom meetings with just web browser (without Zoom app) should be working again. If you have problems with that, please contact it-helpdesk@tuni.fi

Issue

Update 30.11. Zoom Breakout rooms work again normally. Joining Zoom meetings with web browser (without Zoom app) has still issues. Please use Zoom app. Zoom license of the meeting host has no effect to this issue.

Update 29.11. 11.50: Joining Zoom meetings with web browser (without Zoom app) does not work (again). Please use Zoom app.
Breakout rooms are still broken in on-prem and require Zoom license change for the meeting host. The root cause has been identified: incompatibility issue  between the latest Zoom client versions and the latest Zoom meeting server software version. Breakout rooms should be fixed in the evening, Monday 29.11.

Update 26.11. 10.40: Joining Zoom meetings with web browser (without Zoom app) works again normally.
Breakout rooms are still broken in on-prem and require Zoom license change for the meeting host. The root cause has been identified: incompatibility issue  between the latest Zoom client versions and the latest Zoom meeting server software version.

Update 25.11. 17.00: Using just web browser to join Zoom meeting does not work at the moment. Workarounds:

• use Zoom application
• Switch to Teams meeting

Meeting Host: Breakout rooms can be used if your Zoom meetings are moved to public Zoom Cloud . Contact it-helpdesk@tuni.fi and ask Zoom license change to use public Zoom cloud.

Update 25.11. 10.40: It’s still not possible to use breakout rooms in Zoom. The problem has been escalated to Zoom. Follow NORDUnet status page for updates: https://status.nordu.net/

Effect

Common Services

Type

Incident

Issue

There will be maintenance break on Digicampus (https://digicampus.fi/) on Tuesday 23.11.2021 14:00-16:00 (UTC+2) system will be unavailable at that time, we apologize for the inconvenience.

More information: https://dc-help.digicampus.fi/support/announcements/50000016230

Effect

Common Services

Type

Maintenance

Resolution

The issue has been fixed.

Issue

A problem has been detected with Digicampus service. The service is currently unavailable.

The problem is under investigation.

We apologise for any inconvenience caused.

Effect

Common Services

Type

Incident

Issue

Service break on Eduuni-workspaces service on Saturday, November 20, 2021, 8 a.m. – Sunday, November 21, 2021, 6 p.m.
The service break applies to all Eduuni services on Saturday, November 20, 2021, 8 a.m. – 10 a.m:

• Eduuni-ID*
• Eduuni-wiki
• Eduuni Jira
• Eduuni-workspaces

Changes:
Bug and security fixes, data management activities, change of public SSL certificates

We apologize for the inconvenience caused by the break.

Kind regards,
Eduuni-team

Effect

Common Services

Type

Maintenance

Issue

Special points to consider

Hervanta: The device upgrade causes about 10-15 minutes outage for all network connections in Main building, Festia and Rakennustalo between 17.15-18.45. The outage may also disrupt electronic access control.

During the maintenance evening breaks will occur in the following electronic services of the higher education community:

• Services requiring a Haka login
• Single Sign On system
• Moodle learning environments
• Electronic services of the staff and students
• Changing the password, activating a new user account
• Websites, blogs and the intranet
• Networks, including wireless networks
• Printing and scanning
• Workstations and home directories

We regret the inconvenience caused by the maintenance.

Effect

Common Services

Type

Maintenance