Archived Events

Outage in SoleTM system

Resolved

14.12.2021 08:00 - 14.12.2021 09:55

Issue

In SoleTM, an outage occurred due to an error.

The fault is currently being investigated.

We apologise for the inconvenience.

 

Effect

Staff Services

Type

Incident

Problem with network access in the Main building of City Centre Campus

Resolved

13.12.2021 09:37 - 13.12.2021 15:30

Issue

We’re investigating issue with network access in City Center campus.

Meanwhile you can try to share your mobile phone connection to your computer and then connecting to TUNI VPN.

We apologise for any inconvenience caused.

Location

City Centre Campus

Effect

Common Services

Type

Incident

Problems with Zoom: Breakout Rooms work, still issues when joining with web browser

Resolved

24.11.2021 07:00 - 1.12.2021 08:00

Resolution

Joining Zoom meetings with just web browser (without Zoom app) should be working again. If you have problems with that, please contact it-helpdesk@tuni.fi

Issue

Update 30.11. Zoom Breakout rooms work again normally. Joining Zoom meetings with web browser (without Zoom app) has still issues. Please use Zoom app. Zoom license of the meeting host has no effect to this issue.

 

Update 29.11. 11.50: Joining Zoom meetings with web browser (without Zoom app) does not work (again). Please use Zoom app.
Breakout rooms are still broken in on-prem and require Zoom license change for the meeting host. The root cause has been identified: incompatibility issue  between the latest Zoom client versions and the latest Zoom meeting server software version. Breakout rooms should be fixed in the evening, Monday 29.11.

Update 26.11. 10.40: Joining Zoom meetings with web browser (without Zoom app) works again normally.
Breakout rooms are still broken in on-prem and require Zoom license change for the meeting host. The root cause has been identified: incompatibility issue  between the latest Zoom client versions and the latest Zoom meeting server software version.

Update 25.11. 17.00: Using just web browser to join Zoom meeting does not work at the moment. Workarounds:

Meeting Host: Breakout rooms can be used if your Zoom meetings are moved to public Zoom Cloud . Contact it-helpdesk@tuni.fi and ask Zoom license change to use public Zoom cloud.

 

Update 25.11. 10.40: It’s still not possible to use breakout rooms in Zoom. The problem has been escalated to Zoom. Follow NORDUnet status page for updates: https://status.nordu.net/

 

Effect

Common Services

Type

Incident

Digicampus Moodle service break Tue 23 November between 14-16

Completed

23.11.2021 14:00 - 23.11.2021 16:00

Issue

There will be maintenance break on Digicampus (https://digicampus.fi/) on Tuesday 23.11.2021 14:00-16:00 (UTC+2) system will be unavailable at that time, we apologize for the inconvenience.

More information: https://dc-help.digicampus.fi/support/announcements/50000016230

Effect

Common Services

Type

Maintenance

Problem with Digicampus service

Resolved

22.11.2021 15:00 - 22.11.2021 15:40

Resolution

The issue has been fixed.

Issue

A problem has been detected with Digicampus service. The service is currently unavailable.

The problem is under investigation.

We apologise for any inconvenience caused.

Effect

Common Services

Type

Incident