Problems with editing files in Microsoft Teams, SharePoint and OneDrive

Resolved

1.4.2020 11:00 - 12.4.2020 00:00

Resolution

Original announcement on Office documents in Microsoft Teams:

For students and teachers working with Office documents in Microsoft Teams, we are beginning to roll out a temporary change where there will be an additional step in order to edit a document. This is a change from current behavior that allows users to go straight to edit mode when clicking on a document in the “Files” tab of a channel, a conversation, or from inside an assignment.

In all cases, upon clicking on the document, users will first see the document in view mode – they will be able to see the document content, but not make changes.

In order to edit the document, users need to click on the options in the top right of the white bar above the document content and select “Open in Browser” or (for users with Office for Windows installed on their device) “Open in Desktop App”. This will open the document in Office in a separate window from Teams and allow the user to make changes.

Issue

Editing files, that are saved to Microsoft Teams, SharePoint and OneDrive for Business, is not working for some of users. For example Word and OneNote files may not be possible to edit inside Teams but can be edited in Word and OneNote online versions or Office desktop applications.

Effect

Common Services

Type

Incident