Some users may encounter performance issues with Outlook

Resolved

10.10.2024 10:00 - 11.10.2024 12:30

Issue

Some users may have noticed that Outlook was consuming higher-than-normal system resources, affecting all Outlook connection methods, including the desktop client and Outlook on the web.

Resolution steps

This issue has been resolved. However, affected users may need to take specific actions to apply the changes:

• Outlook Client and App users: Please restart the Outlook client or app. Desktop users may need to restart twice due to caching.
• Outlook on the Web users: Refresh your session. If issues persist, clear your browser cache and refresh the session again.

Effect

Common Services

Type

Incident