Panopto Service Disruption: sessions containing clips

Resolved

5.1.2024 15:00 - 6.1.2024 22:00

Resolution

The source of the increased error rates with viewing sessions containing clips has been mitigated and all Panopto sessions should work normally.

Issue

Panopto warns that the Panopto Cloud is experiencing an increased error rate in viewing sessions containing clips. Clips feature is used to splice multiple Panopto videos (sessions) together. See How to Use Add a Clip to Splice Multiple Sessions Together.

Other Panopto videos are not affected by this problem.

See the status page https://trust.panopto.com/

 

Effect

Common Services

Type

Incident