Zoom Cloud Recording problem

Resolved

3.10.2023 11:00 - 23.10.2023 00:00

Resolution

Zoom found a workaround, so cloud recordings seems to be working again. Cloud recording re-enabled in TUNI Zoom meetings.

Issue

Zoom cloud recordings are not transfered to Panopto because  NORDUnet is not receiving web hooks from Zoom about finished recorded meeting at the moment.

NORDUnet has contacted Zoom and is working on resolving the issue. NORDUnet expects all recordings to show up when the issue is fixed.

See: https://status.nordu.net/

Recommendation: Please avoid cloud recording at the moment or do local recording in addition to cloud recording.
See: Zoom meeting, recording

Effect

Common Services

Type

Incident