Problems with signing in to Microsoft 365 services

Resolved

15.3.2021 19:00 - 16.3.2021 11:25

Issue

Some users may be unable to access Microsoft 365 services.

The issue is under investigation.

We apologize for any inconvenience caused.

Effect

Common Services

Type

Incident

TUNI Moodle problems

Resolved

15.3.2021 10:08 - 15.3.2021 10:25

Issue

TUNI Moodle gave error “Error writing to database”. Normal operation resumed at 10:25.

Effect

Common Services

Type

Incident

Panopto: direct login with TUNI account does not work, use workaround through Moodle

Resolved

27.2.2021 08:00 - 27.2.2021 15:00

Issue

To access Panopto, enroll to this Moodle course
https://moodle.tuni.fi/course/view.php?id=19361
and click Panopto login link there.

After this all other Panopto links in Moodle and elsewhere will work.

Effect

Common Services

Type

Incident

Resolved – Problems with intranet

Resolved

25.2.2021 14:00 - 25.2.2021 16:40

Issue

Updated 25.2.2021 at 16.40: The problem on the intranet has been resolved.

During the failure situation, users could not log in to the service or the service did not work properly.

We apologize for any inconvenience caused.

Effect

Common Services

Type

Incident

Problems with Windows Edge browser

Resolved

17.2.2021 09:30 - 19.2.2021 10:00

Issue

Some users have reported problem with Windows Edge browser that can crash occasionally. Edge can crash, for example, as soon as you click on the address bar.

The problem is under investigation. As a workaround, you can open Settings in Edge and disable the option “Show me search and site suggestions using my typed characters” or use another browser, eg Firefox.

 

Effect

Common Services

Type

Incident

Joining Zoom meetings with web browser does not work

Resolved

25.1.2021 08:00 - 26.1.2021 10:00

Issue

Zoom meetings can’t be joined with just web browser at the moment. Please use Zoom application: https://tuni.zoom.us/download

 

Effect

Common Services

Type

Incident

Some Zoom meetings disconnected 22.1.2021 at 12.29

Resolved

22.1.2021 12:29 - 22.1.2021 12:43

Issue

NORDUnet: “Between 10:38 and 10:43 UTC there were problems affecting a small part of the Zoom on-prem platform, caused by a configuration error.”

Effect

Common Services

Type

Incident

Zoom capacity and quality issues

Resolved

18.1.2021 08:00 - 20.1.2021 13:00

Issue

Due to very high usage on the Zoom platform there are connectivity and quality issues during peak hours. The issue is being resolved.

Up-to-date information: https://status.nordu.net/

Update 20.1.2021: The changes implemented by NORDUnet seem to have resolved the problem.

Effect

Common Services

Type

Incident

TUNI Moodle service break on Mon 11.1. at 16.05

Resolved

11.1.2021 16:05 - 11.1.2021 16:11

Issue

TUNI Moodle was unavailable between 16.05-16.11 because of service provider’s badly timed configuration change/correction on Moodle servers.

 

Effect

Common Services

Type

Incident

Fixed: TUNI Moodle issues: files can’t be uploaded to Moodle, database errors

Resolved

17.12.2020 17:30 - 18.12.2020 21:05

Resolution

Service provider restored Moodle to normal state 21.05

Issue

Updated 20.25: Moodle errors are caused by storage issues. Service provider is now fixing the the problem, Moodle unavailable.

We are sorry for the harm caused by this unplanned service break, unsuccesful file uploads and failed exams.

 

Effect

Common Services

Type

Incident