Problem with log in to the M2 service

Resolved

19.9.2023 09:30 - 19.6.2024 12:20

Issue

There is a problem in the M2 service and it is not possible to log in to the service for the time being.

The service provider is investigating the issue.

We apologise for the inconvenience.

Effect

Staff Services

Type

Incident

Self-Service Channel (helpdesk.tuni.fi) and Efecte Service Management System Outage

Resolved

12.6.2024 08:47 - 12.6.2024 12:18

Issue

The Self-Service Channel (helpdesk.tuni.fi) and the Efecte Service Management System are currently experiencing an unscheduled outage. This outage affects both the production and testing environments.

The problem is under investigation by the system provider.

We apologise for the inconvenience.

 

Effect

Common Services

Type

Incident

Outage in project management system Proti

Resolved

29.5.2024 10:00 - 29.5.2024 11:35

Issue

There’s an outage in the Proti.

The problem is currently being investigated.

We apologise the inconvenience.

Location

TAMK

Effect

Staff Services

Type

Incident

Problem with logging in to the EXAM service

Resolved

23.5.2024 14:00 - 23.5.2024 15:00

Issue

There is a problem with the EXAM exam service, logging in to the system does not work.

Problem is under investigation by the service provider

Effect

Common Services

Type

Incident

Problem with service management system Efecte

Resolved

20.5.2024 07:00 - 21.5.2024 09:00

Issue

The service management system Efecte is currently operating slowly or not responding at all. This disruption situation significantly complicates and slows down the handling of support and service requests across the university community.

The problem is under investigation by the system supplier.

We apologise for the inconvenience.

 

Effect

Common Services

Type

Incident

Problems with service management system Efecte

Resolved

14.5.2024 10:40 - 16.5.2024 10:00

Issue

Update 15.5.2024 9.27:

Service management system Efecte operates normally now due to the measures taken, but active monitoring continues.

Apologies for the prolonged disruption.

 

Effect

Common Services

Type

Incident

Problem with log in to the M2 service

Resolved

26.9.2023 07:50 - 23.4.2024 14:20

Issue

There is a problem in the M2 service and it is not possible to log in to the service for the time being.

We are investigating the issue with the service provider.

We apologise for the inconvenience.

Effect

Staff Services

Type

Incident

Problem with Digicampus service

Resolved

11.4.2024 06:00 - 11.4.2024 18:40

Resolution

A technical problem with the DigiCampus platform has been fixed. The DigiCampus platform was unavailable at the time of the problem. The problem started on 11.4.2024 at 6:00 AM and continued until 06:17 PM. This was followed by a problem with the HAKA login, which was fixed at 06:40 PM.

Issue

A problem has been detected with Digicampus service. The service is currently unavailable.

The problem is under investigation.

We apologise for any inconvenience caused.

Effect

Common Services

Type

Incident

Problem with TUNI GUEST wireless network

Resolved

3.4.2024 10:00 - 3.4.2024 12:00

Issue

A problem has been detected in the TUNI-GUEST wireless network. The service may work for some users, but there is no specific information about this.

The problem is being investigated.

Effect

Common Services

Type

Incident

Problems in Mepco login

Resolved

6.3.2024 14:08 - 6.3.2024 17:00

Issue

Mepco does not allow logging in at the moment.

Effect

Staff Services

Type

Incident