Problem with TUNI Chatbot service

Resolved

30.1.2023 14:50 - 30.1.2023 20:00

Issue

TUNI Chatbot used in e.g. IT and Library services is not available due to an issue with service provider’s configuration. They are working on resolving the issue.

We apologise the inconvenience caused.

Effect

Common Services

Type

Incident

Images missing in website builder service

Resolved

25.1.2023 11:00 - 30.1.2023 10:30

Issue

Due to the last weeks server change, images are missing in  some sites in website builder.

The service provider is investigating the issue.

We apologise the inconvenience caused.

Effect

Common Services

Type

Incident

Problems with multiple M365 services

Resolved

25.1.2023 09:00 - 25.1.2023 11:45

Issue

Users may be unable to access multiple Microsoft 365 services. 

Microsoft reports that the following services are impacted:
-Microsoft Teams
-Exchange Online
-Outlook
-SharePoint Online
-OneDrive for Business
-Microsoft Graph

The problem also impacts on multifactor authentication.

Microsoft is investigating the issue.

We apologise the inconvenience caused.

Effect

Common Services

Type

Incident

Zoom Video Meeting activity in Moodle does not work

Resolved

23.1.2023 08:00 - 23.1.2023 17:00

Resolution

Zoom resolved the issue with Zoom’s Rest API service, Zoom Video Meeting activity works normally again.

Issue

Zoom’s Rest API has issues which affect Moodle integration. If your Moodle course has Zoom activity (link to course’s Zoom meetings in Zoom portal), that link will show now
Error Code 2207

Normal Zoom meeting URL links works normally.

Teacher: if you have used Zoom activity on your Moodle course, please log in to Zoom and share meeting link to students as normal web URL.

More information: https://status.zoom.us/

Effect

Common Services

Type

Incident

Problem on Windows computers – program icons missing

Resolved

13.1.2023 12:15 - 17.1.2023 13:00

Issue

Program startup icons have disappeared from some Windows computers. Shortcuts have disappeared e.g. from the desktop, start menu and taskbar. However, the programs have not disappeared from the computer. The problem is worldwide and only affects Windows computers.

See the news on the intranet how to fix the problem: https://intra.tuni.fi/en/content/news/45008

Effect

Common Services

Type

Incident

SoleTM system not in use

Resolved

23.11.2022 13:15 - 23.11.2022 14:05

Issue

The SoleTM-system is not in use and the situation is being investigated.

We apologise for the inconvenience this may cause.

Effect

Staff Services

Type

Incident

Problem on home folders (P-drive) and project folders (S-drive)

Resolved

14.11.2022 14:00 - 14.11.2022 14:30

Resolution

Problem has been solved and everything should be working again. If there are any problems, for example with P-drive or S-drive, try logging off and back on or restarting your computer.

Issue

A problem has been detected on the network connections of TUNI network drives, so at least P-drive and S-drive may be experiencing issues. There can also be other issues too, for example computer being unusually slow. We’re sorry for the inconvenience.

Effect

Common Services

Type

Incident

Network problems in Hervanta campus

Resolved

30.10.2022 12:45 - 1.11.2022 00:00

Resolution

The issue has been fixed.

Issue

Hervanta campus is experiencing network problems. Not affecting TUNI services that are accessed remotely, just some building’s wireless and wired connectivity and door access rights.

Location

Hervanta Campus

Effect

Common Services

Type

Incident

SoleTM system not available

Resolved

28.10.2022 11:00 - 28.10.2022 12:35

Issue

SoleTM is not available at the moment.

Effect

Staff Services

Type

Incident

Problems logging into EXAM

Resolved

20.10.2022 09:00 - 20.10.2022 10:00

Resolution

The problem has now been fixed and it is possible to log in to EXAM again.

Issue

There was a disruption in the EXAM login system between 9-10.
Some exams had started normally, but several exams had been blocked or started late due to the disruption. The cause of the disruption is still being investigated.

We apologise for any inconvenience caused.

Effect

Common Services

Type

Incident