Student Services – Status.tuni.fi

Alva and Vaappu out of service

Completed

14.3.2022 00:00 - 1.4.2022 17:00

Issue

Alva and Vaappu are out of service today 31 March from 14 onwards due to maintenance work.

We apologise for the inconvenience.

Effect

Staff Services, Student Services

Type

Maintenance

TUNI Moodle version update causes a two-day maintenance break

Completed

5.7.2021 00:00 - 7.7.2021 08:00

Issue

A major version update will be made to TUNI Moodle on July 5-6, 2021. The version update will result in a two-day maintenance break starting on Monday, July 5th at 00:00 (12 am midnight).

See more information in Moodle

Effect

Common Services, Staff Services, Student Services

Type

Maintenance

Problem with students’ printing

Resolved

3.5.2021 10:07 - 3.5.2021 10:34

Issue

The problem has been resolved.

A problem has been detected with students’ printing.

Students cannot print at this time if they do not have a staff contract.

We’re currently fixing the problem.

We apologize for any inconvenience caused.

 


Effect

Student Services

Type

Incident

Interruption in the transfer of student records to the Virta database

Resolved

21.4.2021 09:00 - 23.4.2021 09:00

Issue

An interruption has occurred in the transfer of student records to Virta, a centralised database in which Finnish higher education institutions maintain copies of their student records. As a result of the interruption, authorised external stakeholders with access to Virta are not able to verify the student status of some of our students. The issue is under investigation by the service provider.

The interruption may cause problems when using the following services: Kela, the Finnish Student Health Service, the Koski database, and the Pivo mobile student card.

To verify your student status, you can request a certificate of student status form the Student Affairs Office if necessary.

We apologise for any inconvenience caused by the interruption!

 

 

Effect

Student Services

Type

Incident

Problem with registrations in Sisu

Resolved

26.10.2020 17:10 - 26.10.2020 18:00

Resolution

Problem has been solved and this has no effect on teching.

Issue

Sisu has problem that affects registrations.

Effect

Student Services

Type

Incident

Student’s Guide out of order

Resolved

3.9.2020 11:40 - 3.9.2020 12:02

Resolution

The fault situation in Student’s Guide is over.

Issue

Student’s Guide is out of order.

The problem is under investigation.

Effect

Student Services

Type

Incident

Problems with Lukkarikone and Tuudo

Resolved

10.8.2020 14:00 - 11.8.2020 08:00

Resolution

The problem has been resolved.

Issue

There is a failure situation in both Lukkarikone and Tuudo. The IT Helpdesk is solving the problem.

Meanwhile you can use Pakki resource calendar.

Location

TAMK

Effect

Student Services

Type

Incident

Problems with logging in to Sisu

Resolved

5.8.2020 08:00 - 5.8.2020 14:40

Resolution

The login error has been resolved and now all students can log in to Sisu, tuni.fi/sisu.

Issue

Some of the students may have problems to logging to Sisu. The fault is analysed.

We are sorry for the drawback caused by this.

Support and instruction how to use the Sisu system is in tuni.fi/sisuinfo site. The Sisu Student counsellors of the faculties also help and support students with Sisu.

 

Effect

Student Services

Type

Incident

Problems in academic enrollment

Resolved

1.8.2020 00:00 - 5.8.2020 00:16

Issue

For some students, enrolling for the next academic year has not worked in the Oili-service since 1.8. The problem is currently being fixed. We apologise for all inconveniences caused by this.

Because of this problem some students are not able to log in to intranet. Student’s guide functions normally. If the problem continues 5.8. these students are not able to log in to Sisu. Enrolling for courses opens 5.8. and ends 19.8. for the first teaching period. The time or order of the course enrollment however does not have an effect on whether the students are accepted to a course.

If you have an immediate need to enroll fo the academic year 2020-2021 (e.g. need to use Finnish student healt services), please contact the Student Affairs Office: studentservices.tau@tuni.fi

Effect

Student Services

Type

Incident