Sanna Säynäjäkangas – Status.tuni.fi

Problem with service management system Efecte

Investigating

20.5.2024 07:00

Issue

The service management system Efecte is currently operating slowly or not responding at all. This disruption situation significantly complicates and slows down the handling of support and service requests across the university community.

The problem is under investigation by the system supplier.

We apologise for the inconvenience.

 

Effect

Common Services

Type

Incident

Problems with service management system Efecte

Resolved

14.5.2024 10:40 - 16.5.2024 10:00

Issue

Update 15.5.2024 9.27:

Service management system Efecte operates normally now due to the measures taken, but active monitoring continues.

Apologies for the prolonged disruption.

 

Effect

Common Services

Type

Incident

Service break in Mepco and SAP systems on 5 May

Completed

3.5.2024 17:00 - 3.5.2024 21:00

Issue

During the break, SAP S/4HANA, SAP BW, Certia service portal, Martti, Opentext, Travel and Mepco will not be available.

Also, the runs of the software robots are not running during the break and the following weekend, the runs will be started on Monday 6 May.

We are sorry for the inconvenience this may cause.

 

Effect

Staff Services

Type

Maintenance

Problem with log in to the M2 service

Resolved

26.9.2023 07:50 - 23.4.2024 14:20

Issue

There is a problem in the M2 service and it is not possible to log in to the service for the time being.

We are investigating the issue with the service provider.

We apologise for the inconvenience.

Effect

Staff Services

Type

Incident

Maintenance evening on Thursday 18 June

Scheduled

18.6.2024 17:00 - 18.6.2024 22:00

Issue

During the maintenance evening breaks will occur in the following packaged services of the higher education community:

  • Services requiring a Haka login
  • Single Sign On system
  • Moodle learning environments
  • Electronic services of the staff and students
  • Changing the password, activating a new user account
  • Websites, blogs and the intranet
  • Networks, including wireless networks
  • Printing and scanning
  • Workstations and home directories

We apologise the inconvenience caused by the maintenance.

All the planned maintenance evenings in 2024

Effect

Common Services

Type

Maintenance

Service break in Mepco on Monday 15 April

Completed

15.4.2024 16:00 - 15.4.2024 19:00

Issue

Due to a system update, Mepco is not available on on Monday 15 April at 16-19.

We are sorry for the inconvenience this may cause.

More information:

TAMK: henkilostopalvelu.tamk@tuni.fi

University: mepco-tuki@tuni.fi

 

Effect

Staff Services

Type

Maintenance

Interruptions possible in eletronic services and network connections on Monday 15 April

Completed

15.4.2024 07:00 - 15.4.2024 08:30

Issue

At 7:00-8:30 on Monday 15 February April, firewalls will be updated.

During to the updates, short breaks and interruptions may occur in the network connections (incl. VPN-connections) on all campuses and sites.

We apologise for any inconvenience this may cause.

Effect

Common Services

Type

Maintenance

Problem with TUNI GUEST wireless network

Resolved

3.4.2024 10:00 - 3.4.2024 12:00

Issue

A problem has been detected in the TUNI-GUEST wireless network. The service may work for some users, but there is no specific information about this.

The problem is being investigated.

Effect

Common Services

Type

Incident

Service break in Mepco on Tuesday 2 April

Completed

2.4.2024 16:00 - 2.4.2024 19:00

Issue

Due to a system update, Mepco is not available on on Tuesday 2 April at 16-18.

We are sorry for the inconvenience this may cause.

More information:

TAMK: henkilostopalvelu.tamk@tuni.fi

University: mepco-tuki@tuni.fi

 

Effect

Staff Services

Type

Maintenance

Maintenance break in TUNI EXAM on Thursday 18 April

Completed

18.4.2024 08:00 - 18.4.2024 17:00

Issue

TUNI EXAM system server maintenance.

We apologise for the inconvenience the maintenance may cause.

Effect

Common Services

Type

Maintenance