Problem on home folders (P-drive) and project folders (S-drive)

Resolved

14.11.2022 14:00 - 14.11.2022 14:30

Resolution

Problem has been solved and everything should be working again. If there are any problems, for example with P-drive or S-drive, try logging off and back on or restarting your computer.

Issue

A problem has been detected on the network connections of TUNI network drives, so at least P-drive and S-drive may be experiencing issues. There can also be other issues too, for example computer being unusually slow. We’re sorry for the inconvenience.

Effect

Common Services

Type

Incident

Network problems in Hervanta campus

Resolved

30.10.2022 12:45 - 1.11.2022 00:00

Resolution

The issue has been fixed.

Issue

Hervanta campus is experiencing network problems. Not affecting TUNI services that are accessed remotely, just some building’s wireless and wired connectivity and door access rights.

Location

Hervanta Campus

Effect

Common Services

Type

Incident

Microsoft services out of reach on campus network and VPN connections

Resolved

24.8.2022 15:20 - 24.8.2022 16:00

Resolution

Issue seems to be resolved by the service provider.

Issue

Connection to Microsoft cloud services is having problems at the moment. The issue seems to be related to campus network and TUNI VPN connections. If you are having trouble with Teams, Outlook, Sharepoint etc, try disconnecting VPN or sharing the network from your smartphone.

Issue is being investigated, we’re sorry for the inconvenience.

Effect

Common Services

Type

Incident

City centre campus firewall upgrade on Thu 4th of August

Completed

4.8.2022 20:00 - 5.8.2022 09:00

Issue

City centre campus firewall upgrade on Thu 4th of August. The upgrade may cause some short disruptions in city centre campus and Kauppi campus network connections and TUNI it-systems starting 8 pm.

We apologize any inconvenience caused.

For additional info please contact IT Helpdesk
0294 520 500
it-helpdesk [at] tuni.fi

Location

City Centre Campus, Kauppi Campus

Effect

Common Services

Type

Maintenance

Integration service issues

Resolved

28.6.2022 00:00 - 28.6.2022 18:00

Issue

The integration service has crashed last night. The fault interferes the logging in the university’s course feedback system, the laboratory work reservation and evaluation system Alva and the student selection system Vaappu.

The fault has been located and backups are currently being restored. The outage is expected to last at least around 6 p.m.

We are sorry for the inconvenience.

Effect

Common Services

Type

Incident

Mobile printing out of use on 20.06.2022 8:00-9:00

Completed

20.6.2022 08:00 - 20.6.2022 09:00

Issue

Mobile printing (https://webprint.tampere3.fi and webprint [at] tampere3.fi) is out of use on Monday 20th of June 8:00.

Estimated time for outage: 1 hour

 

We apologize for the inconvenience.

 

IT Helpdesk

0294 520 500

it-helpdesk [at] tuni.fi

helpdesk.tuni.fi

status.tuni.fi

Effect

Common Services

Type

Maintenance

Network issue in city center and Arvo campuses

Resolved

25.4.2022 08:22 - 25.4.2022 08:40

Resolution

There was a short network issue in City Center and Kauppi / Arvo campuses, the issue is now fixed.

Issue

We’re having network issues in City Center and Kauppi / Arvo campuses. Network issues can affect everything from workstations to printers. We’re investigating the issue.

Location

City Centre Campus, Kauppi Campus

Effect

Common Services

Type

Incident

Chat services in intranet may not work

Resolved

14.4.2022 10:00 - 19.4.2022 08:00

Resolution

Chat and chatbot services in intranet seem to work correctly again.

Issue

Chat and chatbot services in intranet may not work correctly at the moment. The chat button doesn’t always appear, but using another browser or incognito/private/inprivate windows might help.

Effect

Common Services

Type

Incident

TUNI Sign not working

Resolved

30.3.2022 13:30 - 30.3.2022 15:30

Resolution

The service provider has fixed the issue.

Issue

There is an issue preventing the use of TUNI Sign at the moment, service provider is investigating and fixing the issue.

Effect

Staff Services

Type

Incident

MDS can’t be accessed

Resolved

24.1.2022 08:00 - 26.1.2022 09:00

Resolution

The issue has now been fixed, we’re sorry for the inconvenience.

Issue

Master data management (MDM / MDS) can’t be accessed, we’re investigating the issue.

Effect

Staff Services

Type

Incident